Refund Policy

We want you to be charged only for parking you actually intended to use. This policy explains when refunds are available for parking sessions paid through QuickParkPay+.

Eligible situations

• Duplicate payment for the same session or plate.
• Wrong plate entered, reported before or shortly after payment.
• Service or payment error — for example, a successful charge but no active session created.
• Location closed or unavailable at the time you paid.

Not eligible

• Sessions that were used, in whole or in part, as intended.
• Failure to display or associate the correct plate resulting in a citation, once the paid time has been used.
• Change of mind after the session has started, except at the operator's discretion.

How to request a refund

Contact the property operator whose location you paid for, or reach out to us via the contact page with your receipt email, transaction reference (from your receipt), plate, and location. Requests submitted within 30 days of the transaction are prioritized.

How refunds are issued

• Refunds are returned to the original payment method through Square.
• Full or partial refunds may be issued depending on the situation.
• Once approved, funds typically appear within 5–10 business days, depending on your bank.

Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve refund requests faster than a bank dispute. Chargebacks initiated without first contacting us may delay resolution.

Operator discretion

Property owners and operators may offer refunds outside the situations above at their discretion. Enforcement fees, citations, and towing charges are governed by the operator's policy at the location and are not refunded through QuickParkPay+.

Contact

Refund questions: contact us.